Terms of Service

Last updated: 4 August 2026

These Terms govern all automotive locksmith services supplied by Patoka Corp, trading as iLocksmith24 ("we", "us", "the Company"), to any person or entity requesting them ("you", "the Customer"). Requesting, booking or accepting service constitutes acceptance of these Terms in full.

1. Scope of service

We provide mobile automotive locksmith services only. This includes vehicle lockouts, replacement of lost car keys, key fob and smart key programming, spare key cutting, broken key extraction, and ignition cylinder repair or replacement.

We do not provide residential, apartment, commercial or institutional locksmith services, safe work, alarm work, towing, mechanical repair, diagnostics unrelated to key and ignition systems, or bodywork. Nothing said by any technician on site extends the scope of these Terms.

2. Ownership and authority

Before any vehicle is opened and before any key is produced, we require:

• Title, current registration or a comparable ownership document; and
• Government-issued photo identification in the same name; and
• Where you are not the registered owner, written authorisation from the owner together with copies of the owner's documentation.

We may photograph or record the documents presented and retain that record. We are entitled to rely on the documents and statements you provide and are under no obligation to investigate their authenticity beyond reasonable visual inspection. Where documents appear altered, do not match, or where the circumstances give rise to reasonable suspicion, we will decline the work and may report the matter to law enforcement.

If you obtain service by presenting false, altered or unauthorised documentation, or by misrepresenting your relationship to the vehicle, you bear sole and complete responsibility for all consequences of that misrepresentation, including any loss suffered by the true owner, and you indemnify us in full under clause 13.

3. Customer responsibilities

You are responsible for the following, and we accept no liability arising from your failure to meet them:

• Accurate information. Year, make, model, trim, key type, vehicle location and the nature of the problem. A quotation based on inaccurate information is void and may be revised on site.
• Lawful and safe access. You warrant that the vehicle is lawfully parked or stored, that we may lawfully attend the location, and that the location is safe to work in. Where the vehicle is on private property, in a secured lot, a garage or an impound facility, obtaining permission to attend is your responsibility, not ours.
• Presence. You, or an authorised adult holding the ownership documents, must be present for the duration of the work.
• Disclosure of known defects. You must disclose any known fault, prior damage, previous work, aftermarket alarm, immobiliser bypass, remote starter or non-original component affecting the locks, ignition, keys or electrical system. Undisclosed prior work or non-original components are the single most common cause of complications, and any resulting damage or failure is excluded from our liability.
• Removal of valuables. Personal property, documents, animals and children must not be left unattended in or near the vehicle during work.

4. Pricing and quotations

Prices published on this website are starting prices for indicative purposes only and do not constitute an offer. They may change without notice. The binding price is the figure quoted to you for your specific vehicle and circumstances before work begins.

A quotation is given on the basis of the information you supply. It may be revised, and you may decline the revised figure, where the job proves materially different from what was described, including but not limited to: a different key or immobiliser type; a damaged, seized, worn or previously tampered lock or ignition; an aftermarket security system; a manufacturer security gateway; or a vehicle condition not disclosed to us. Where a revised quotation is declined, the call-out charge under clause 6 applies.

Quotations are valid for the visit for which they are given and are not carried forward.

5. Payment

Payment falls due in full on completion of the work. We accept debit and credit cards and cash. Title in any key, fob, cylinder or other component supplied remains with us until payment has cleared in full. Where payment is not made when due, we may recover the component supplied and disable any key programmed, and you are liable for reasonable costs of recovery and collection.

6. Cancellation and call-out charge

You may cancel free of charge at any time before a technician has been dispatched. Once a technician has been dispatched, a call-out charge becomes payable if:

• you cancel after dispatch; or
• nobody is present at the location to meet the technician; or
• ownership documentation cannot be produced; or
• the vehicle is not accessible, not at the stated location, or cannot be worked on safely or lawfully; or
• you decline a revised quotation issued under clause 4; or
• the vehicle proves to be one we do not service under clause 9.

The call-out charge reflects travel and time and is payable regardless of whether any work was carried out.

7. Arrival times

Any arrival time, window or estimate we give is an estimate only and is not a term of the contract. Traffic, weather, road conditions, the current job queue and circumstances beyond our control affect it. We accept no liability of any kind for delay, late arrival, or any loss arising from either, including missed appointments, missed flights, lost earnings, accommodation, alternative transport, or towing or storage charges incurred by you.

8. Inherent risk and assumption of risk

Without limiting the generality of the above, we accept no liability for:

• Pre-existing damage, wear, corrosion or defect, whether or not visible or disclosed;
• Failure of a worn, seized, corroded or previously tampered lock, cylinder, ignition, door mechanism or wiring occurring during or following correct procedure;
• Failure or malfunction of an aftermarket alarm, remote starter, immobiliser bypass or non-original electrical component;
• Loss of stored settings, radio codes, seat or mirror memory, or similar data;
• Battery discharge, or consequences of battery discharge, arising from the vehicle's own condition;
• Any latent electrical or electronic fault in the vehicle that manifests during or after our attendance;
• Damage arising from your failure to disclose a matter under clause 3;
• Any unauthorised access to a vehicle obtained by a person who falsely represented ownership or authority to us, together with any loss, theft or damage flowing from it;
• Loss, theft or damage occurring while the vehicle stands open, unlocked or unattended at any point before, during or after our attendance;
• Any consequence of a key or fob supplied by us being lost, copied, taken or used by another person after supply.

Where a procedure carries an elevated and identifiable risk, we will say so before proceeding. If you instruct us to proceed after being so informed, you do so at your own risk and expressly assume it, and we accept no liability for the outcome. Such instruction may be recorded.

9. Vehicles we cannot service

Certain vehicles cannot be keyed outside a franchised dealership because of manufacturer security architecture. This includes Mercedes-Benz vehicles from model year 2015 onward and certain 2020-and-newer platforms operating behind a manufacturer security gateway.

Where we know this applies, we will tell you before dispatch. Where it becomes apparent only on site — including where the information you supplied was inaccurate or incomplete — the call-out charge under clause 6 is payable and no further sum is due. We give no warranty or representation that any particular vehicle can be keyed, opened or repaired.

10. Limited warranty

Keys cut and programmed by us are tested before we leave and are warranted for ninety (90) days from the date of service against defects in the key itself and in our programming of it. Ignition components supplied are warranted for ninety (90) days against defects in the component and in our fitting of it.

This warranty is our sole and entire obligation in respect of defect and is limited, at our option, to repair, reprogramming, or replacement of the key or component. It does not extend to:

• Physical damage, impact, crushing or bending;
• Water, moisture or liquid damage;
• Battery depletion;
• Loss or theft of the key;
• Faults arising from work carried out by any other party, including the vehicle owner;
• Faults arising from the vehicle's own electrical system, immobiliser module or antenna ring;
• Normal wear;
• Any vehicle where payment has not been made in full.

We reserve the right to inspect the key, component and vehicle before accepting any warranty claim, and to decline a claim where inspection is refused or where the vehicle has been made unavailable for inspection. Any claim must be made while the warranty period is still running; a claim made after expiry is not accepted regardless of when the fault is said to have arisen.

Where inspection shows that the fault is not attributable to the key or to our programming — including where it arises from the vehicle's own electrical system, immobiliser module, antenna ring, battery, or from any matter excluded above — labour, call-out and diagnostic time are chargeable at our normal rates, and the warranty does not apply.

The warranty is personal to the original Customer and is not transferable. Warranty work is performed at a location and time of our reasonable choosing, and a call-out charge may apply where the vehicle is outside our normal service area.

11. Disclaimer of warranties

Except for the limited warranty expressly set out in clause 10, and to the fullest extent permitted by applicable law, all services and components are supplied "as is" and we disclaim all other warranties, express, implied or statutory, including without limitation any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. No advice or information given by any technician, whether oral or written, creates any warranty not expressly set out in these Terms.

12. Limitation of liability

Neither we, nor our owners, officers, employees, technicians, contractors, subcontractors, agents or affiliates, shall have any liability whatsoever, to the fullest extent permitted by applicable law, for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, and specifically no liability for:

• Loss of profit, revenue, business, contract or opportunity;
• Loss of use of the vehicle;
• Towing, storage, impound, parking or recovery charges;
• Alternative transport, taxi, rental or accommodation costs;
• Missed appointments, flights, connections, deliveries or engagements;
• Lost wages or earnings;
• Loss or damage to personal property in or around the vehicle;
• Emotional distress, inconvenience or loss of enjoyment;
• Any loss arising from delay under clause 7 or inherent risk under clause 8;
• Any act, omission or negligence of an independent contractor under clause 15;
• Anything occurring after the technician has departed the location under clause 15B.

These limitations apply whether or not we were advised of the possibility of such loss, and survive termination of the contract. Where applicable law does not permit the exclusion or limitation of certain liabilities, our liability is limited to the minimum extent permitted by that law, and the remainder of this clause continues in force.

13. Indemnification

You agree to indemnify, defend and hold harmless Patoka Corp, its officers, employees, technicians, contractors and agents against any claim, demand, action, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or connected with:

• Any breach by you of these Terms;
• Any inaccuracy in the ownership or authority warranted under clause 2;
• Any claim by a third party, including a registered owner, lienholder, lessor or insurer, in respect of work carried out at your request;
• Any failure by you to disclose a matter under clause 3;
• Any instruction given by you to proceed with a procedure after being informed of elevated risk under clause 8;
• Any unlawful use of a key, fob or access supplied by us;
• Any claim by a property owner, parking operator, storage or impound facility arising from our attendance at a location;
• Any loss arising after the technician has departed the location.

14. Refusal and termination of service

We may decline to begin, or may stop, any job at our sole discretion and without liability where:

• Ownership or authority cannot be established to our satisfaction;
• The location or circumstances are unsafe, unlawful or give rise to reasonable suspicion;
• Continuing would in our reasonable judgement risk damage we have identified and warned of;
• The vehicle proves to be outside clause 1 or within clause 9;
• Any person at the location is abusive, threatening, intoxicated or otherwise obstructive toward a technician;
• Payment for previous work remains outstanding.

Where service is declined or stopped under this clause, the call-out charge under clause 6 is payable and no further sum is due by either party.

15. Technicians and independent contractors

Work may be performed by our employees or by independent contractors engaged by us. Where an independent contractor performs the work:

• That contractor is an independent business, not our employee, servant or partner. No employment, agency, joint venture or partnership relationship is created by these Terms or by the performance of any job.
• The contractor controls the manner, means, methods, tools and sequence of their own work. We do not direct the technical execution of the work.
• The contractor is required to carry their own general liability insurance and to hold any authorisation required for the work they perform.
• To the fullest extent permitted by applicable law, we are not liable for the acts, omissions, negligence, delay, conduct or property damage of an independent contractor, and your remedy in respect of such matters lies against that contractor directly.

Contractors are selected on the basis of representations made to us as to their experience, insurance and authorisation. We give no warranty, express or implied, as to the work, conduct, competence, insurance status or credentials of any independent contractor, and we make no representation that we have independently verified any of them beyond obtaining those representations.

No technician, whether employee or contractor, has authority to vary these Terms, to give any warranty beyond clause 10, to accept liability on behalf of the Company, or to make any representation binding on the Company. Any statement, promise or assurance given on site that is inconsistent with these Terms is of no effect.

Your contract for the supply of the service is with Patoka Corp. Payment is made to Patoka Corp and not to the individual attending.

15A. Acceptance of the technician

You are responsible for exercising your own judgement as to whether to permit a technician to work on your vehicle. If you allow work to proceed without requesting or reviewing credentials, you do so at your own election. Declining service before work begins attracts no charge other than the call-out charge under clause 6.

15B. Access, entry and third-party property

Opening a vehicle, and the location at which that happens, are matters within your control and not ours. Accordingly:

• You warrant that you have the right to be at the location, to have the vehicle opened there, and to authorise our attendance. Obtaining any permission required from a property owner, landlord, parking operator, storage facility or impound lot is your responsibility.
• We accept no liability for any claim, charge, penalty, fine, towing, or dispute arising from our attendance at a location where you did not in fact hold the right to have us attend, and you indemnify us in respect of any such claim under clause 13.
• We accept no liability for damage to surfaces, surroundings, adjacent vehicles or third-party property at the location, save to the extent directly and solely caused by our own act.
• Once a vehicle has been opened or a key supplied, control of access to that vehicle passes entirely to you. We accept no liability whatsoever for anything occurring after the technician departs, including loss, theft, damage, or any use made of a key, fob or access supplied.
• You are responsible for the security and safekeeping of every key and fob supplied. We do not retain key codes or cut records for the purpose of reproduction, and we are not responsible for a key subsequently coming into the possession of another person.

16. Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including severe weather, snow and ice conditions, flooding, road closure, traffic incident, civil disturbance, industrial action, utility or network failure, act of government, or restricted access to the vehicle's location.

17. Claims and notice period

Any claim in respect of damage alleged to have been caused during our attendance must be raised with the technician before they leave the location, and confirmed to us in writing within seventy-two (72) hours of the visit, with photographs. Damage not raised within that period is deemed not to have arisen from our work, since the condition of the vehicle after our departure is outside our knowledge and control.

You must give us a reasonable opportunity to inspect and, where appropriate, to remedy before engaging any third party. Costs incurred with a third party without giving us that opportunity are not recoverable from us.

18. Governing law, arbitration and disputes

Before commencing any legal proceeding, you agree to first raise the matter with us in writing and to allow thirty (30) days for direct resolution. This step is a condition precedent to any claim. Proceedings brought without it may be stayed or dismissed at your cost.

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles.

Binding arbitration

Arbitration shall be administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, before a single arbitrator, seated in Milwaukee County, Wisconsin, and conducted in English. Where the rules permit, the arbitrator may decide on written submissions without a hearing. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.

Arbitration is on an individual basis only. Neither party may bring or participate in a class, collective, consolidated or representative action, and the arbitrator has no authority to consolidate claims or to preside over any form of representative proceeding. If this paragraph is held unenforceable, the whole of this arbitration provision is void and disputes proceed in the courts named below, but the waiver of jury trial survives.

Either party may seek injunctive or equitable relief, or bring a claim within the jurisdictional limits of small claims court, without invoking arbitration. Where arbitration does not apply, any dispute shall be brought exclusively in the state or federal courts situated in Milwaukee County, Wisconsin, and you consent to the personal jurisdiction of those courts.

Opt-out

You may opt out of this arbitration provision by sending written notice to us within thirty (30) days of your first use of our services, stating your name, the date of service and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Time limit

Any claim must be brought within one (1) year of the date of the service giving rise to it, failing which it is permanently barred, to the extent such limitation is permitted by applicable law.

Each party waives any right to bring or participate in a class, collective or representative action, to the extent permitted by applicable law.

19. General

Entire agreement. These Terms, together with the quotation given for the job, constitute the entire agreement between us and supersede any prior discussion, representation or understanding.

Severability. If any provision is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions continue in full force.

No waiver. Failure to enforce any provision is not a waiver of it.

Variation. We may amend these Terms at any time by publishing an updated version on this page. The version in force at the time of your request governs that job.

Assignment. You may not assign your rights under these Terms. We may assign ours.

Acceptance. These Terms are accepted when you request or authorise service, whether that request is made by telephone, text message, WhatsApp, email or in person, and whether or not you have read them. Where a quotation is sent to you referring to these Terms, confirming that quotation or permitting work to begin constitutes acceptance. A record of that confirmation may be retained.

Contact

Patoka Corp, trading as iLocksmith24
Milwaukee, Wisconsin, United States
Telephone: (414) 800-0070
WhatsApp: message us